HomeQ offers a simple 14-day return policy on all new furniture bought from us - we stand behind the quality and craftsmanship behind our furniture, and also provide warranties on all of our products.
Returning your item is easy, simply follow the steps below:
1) Send us an email to email@example.com within the 14-day period after delivery. If we don’t have proof of delivery we will assume the date is 3 days from the time of dispatch. Please tell us if you’d like a refund, exchange, or credit. If there is a problem with the product, try to send us photos to help identify them.
2) We will correspond with you and go through your options for shipping and returns. We may provide you with a quote to ship the items back to us, and you must pay the shipping costs within the 14-day guarantee period.
3) The item(s) must be returned in their original packaging, in an unmarked and unused condition, unassembled, and complete with any accessories or additional items. A re-stocking fee applies if item is returned without original packaging intact.
4) Any delivery/shipping charges and other fees incurred by you or us are non-refundable.
5) Once we receive the returned items we will issue a refund within 5 days.
Please note: this policy does not apply to custom made items.
HomeQ reserves the right to make changes to these terms and conditions without prior notice.