Quality Guarantee

Quality is at the core of everything we do at HomeQ, and as part of our customer service commitment we offer an unconditional 14-day money back guarantee on all items sold through the site.  If you are not 100% satisfied with your purchase, we’re not satisfied until you get a refund, exchange, or credit.

The 14-day money back guarantee begins from the time your item is delivered in your possession. To avoid any delays, please ensure that the item is checked as soon as you receive it and let us know if there are any problems.

Returning your item is easy, simply follow the steps below:

1) Send us an email to  help@homeq.com.au within the 14-day period after delivery. If we don’t have proof of delivery we will assume the date is 3 days from the time of dispatch.  Please tell us if you’d like a refund, exchange, or credit. If there is a problem with the product, try to send us photos to help identify them.

2) We will correspond with you and go through your options for shipping and returns. We may provide you with a quote to ship the items back to us, and you must pay the shipping costs within the 14-day guarantee period.

3) The item(s) must be returned in their original packaging, in an unmarked and unused condition, unassembled, and complete with any accessories or additional items. A re-stocking fee applies if item is returned without original packaging intact.

4) Any delivery/shipping charges and other fees incurred by you or us are non-refundable.

5) Once we receive the returned items we will issue a refund within 5 days.

HomeQ reserves the right to make changes to these terms and conditions without prior notice.

Note: this guarantee doesn't apply for custom made items, which are made to your specifications.