Returns Policy

Returning your item

1) Send us an email to help@homeq.com.au within the 14-day period after delivery. If we don’t have proof of delivery we will assume the date is 3 days from the time of dispatch.  Please tell us if you’d like a refund, exchange, or credit.

In the case of shipping damage or a mistake with your order, we need to know within 24h of delivery and you must provide us with photos of the item and/or box. 

 2) We will correspond with you and go through your options for shipping and returns. We may provide you with a quote to ship the items back to us, and you must pay the shipping costs within the 14-day guarantee period.

3) The item(s) must be returned in their original packaging, in an unmarked and unused condition, unassembled, and complete with any accessories or additional items. A re-stocking fee applies if item is returned without original packaging intact.

4) Any delivery/shipping charges and other fees incurred by you or us are non-refundable.  

5) Once we receive the returned items we will issue a refund within 5 days.

6) This policy does not apply to custom made items, lighting products or pre-order deals. These items are non-refundable and cannot be cancelled.


HomeQ reserves the right to make changes to these terms and conditions without prior notice.

NOTE: This guarantee doesn’t affect your staturatory rights under the Trade Practices Act.

This policy applies to retail customers only. Commercial customers should contact us for return/replacement policies.