Frequently Asked Questions

Yes we do! Simply email us with your requirements at sales@homeq.com.au and we will get back to you shortly. 

 We use the most sophisticated payment processing systems and military-grade encryption to ensure your details stay safe

You can view our Privacy Policy here and view our Terms and Conditions here.

At the moment we do not have a capacity for pickups due to OH&S reasons and our public liability insurance not covering accidents with customers picking up goods.

All of our shipping quotes include insurance for your peace of mind. This way, in the unlikely event of a problem, we can work towards a fast resolution. 

Under the “Add to cart” button you will see a shipping calculator. Simply enter your postcode and you will get an approximate shipping cost.

Since we offer furniture that is in-stock as well as custom made, delivery times can vary. For in-stock items, we aim to dispatch them with 48 hours of your order, and depending on the courier service, they can take 1-5 days to arrive. Regional areas may take longer. 

Our custom made orders are produced by hand and take approximately 4 weeks to produce, and 2-4 weeks to ship. 

To ensure shipping costs are the lowest possible we use a mix of carriers that offer delivery nationwide. Some of the carriers include Allied Express, Hunter Express, and Australian Air Express. For Sydney customers can offer a home installation service.